The "device busy" message when trying to view playback in the "Eye Cloud" program might be due to several reasons. Here are a few troubleshooting steps you can try:
Check Simultaneous Access: Ensure that another device or user is not accessing the playback at the same time, as this might cause the device to be busy.
Restart the Application: Close and restart the "Eye Cloud" program to see if that resolves the issue.
Reboot the Device: Try rebooting the device associated with Eye Cloud to clear any temporary issues.
Firmware/Software Update: Make sure that both the Eye Cloud software and the device firmware are up to date with the latest versions.
Check Network Connection: A slow or unstable internet connection might cause issues in accessing playback. Make sure that your network connection is stable.
If none of these solutions work, consider reaching out to the program's support team for further assistance.
I have already paid 4 renewals (5,99€ *4=23,96€) and your system didnt renewal the cloud storage
What happened???!!!
I need renewal or return of money!
( i have screenshots if you you want to send you)
Thanks in advance
A
Answer by
Akash Shah
This seems to be a legitimate issue related to the software "Eye Cloud" for Windows. It appears that the user has encountered a problem with the renewal process and is seeking either a renewal or a refund. The user should contact customer support for assistance and provide the screenshots as evidence.
It says that my password is incorrect. I have reset my password and it still continue to say that my password is incorrect. I tried to connect the device with sound and not successful
A
Answer by
Ashish Bajaj
It is possible that there is a technical issue with the Eye Cloud system. You may want to contact their customer support for further assistance in resolving the password issue and connecting the device successfully.
I am told that the device password is still the original password and I should change it. However, to create a new password I have to first enter the original password which I do not know. Can you please tell me what the original password is so that I can change it?
Answer by
Stephen Prastman
The Eye Cloud is actually a client. If it asks for a password, then you need to know that the password is from the cameras that you've added to the application. Therefore, manually connect to the camera or use the manuals to reset it to factory defaults, then you can configure it again with the new password and re-add it into the Eye Cloud application.
I've checked all the possible websites, but I couldn't find a default password for the Eye Cloud application.
I installed the Eye Cloud software for Windows, and it ran OK for 1 day. The next day, I started receiving the error message "UNABLE TO CONNECT TO SERVER, [-1]". There are no settings to check the IP address or to input a static IP address and no way other than this forum to ask a question. I've uninstalled and reinstalled the application multiple times with no success.
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Answer by
Stephen Prastman
I can't find any reference of a similar error on the Internet. My best guess is that you've either modified your proxy settings or that your firewall is blocking the connection. If you've checked and neither of these solutions are working for you, I recommend manually adding one or two cameras to see if you can get Eye Cloud to work like that.
Lastly, you can try contacting the company that develops the application using the following email address: email@vstarcam.com .
Can I use EYE-4 only for these three devices? I want to buy another VSTB camera. Can I use this new camera in the EYE-4 App too?
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S
Answer by
Sean Hill
You will have to try because these applications are different. They have different websites and developers, and on the EYE-4's website I've seen they list different P2P cameras.
It might not work, but if you manage to download the application, then simply add them using their correct username, password, IP, port, and streaming protocol.
Based on the support they offer for their cameras (EYE-4), I highly doubt that you can use them.
Here are the devices they offer support for:
Click to view
Contact EYE4 to see if they support the above modes.
The "Eye Cloud" app for Windows can typically be found on the Microsoft Store or the official website of the app developer. Make sure to search for the specific version compatible with your Apeman Model ID71 camera.
Yes, with this program you can view the video feed via the Internet connection, listen to the audio, take snapshots of the streamed media. Recording the stream or changing observation mode by rotating and flipping the image is possible in real time.
Anyone figured out how to change the order of your cams after they've been added?
S
Answer by
Sean Hill
You can arrange the cameras based on the way you add them. Once the camera has been added to the application, you won't have the possibility to change its order. It needs to be removed then you'll add other camera to the main interface. There is no sort or organize options found withing the application.
The EyeCloud software is pretty straightforward when it comes to configuration and management.
The "device busy" message when trying to view playback in the "Eye Cloud" program might be due to several reasons. Here are a few troubleshooting steps you can try:
Check Simultaneous Access: Ensure that another device or user is not accessing the playback at the same time, as this might cause the device to be busy.
Restart the Application: Close and restart the "Eye Cloud" program to see if that resolves the issue.
Reboot the Device: Try rebooting the device associated with Eye Cloud to clear any temporary issues.
Firmware/Software Update: Make sure that both the Eye Cloud software and the device firmware are up to date with the latest versions.
Check Network Connection: A slow or unstable internet connection might cause issues in accessing playback. Make sure that your network connection is stable.
If none of these solutions work, consider reaching out to the program's support team for further assistance.
Hello
I have already paid 4 renewals (5,99€ *4=23,96€) and your system didnt renewal the cloud storage
What happened???!!!
I need renewal or return of money!
( i have screenshots if you you want to send you)
Thanks in advance
This seems to be a legitimate issue related to the software "Eye Cloud" for Windows. It appears that the user has encountered a problem with the renewal process and is seeking either a renewal or a refund. The user should contact customer support for assistance and provide the screenshots as evidence.
It says that my password is incorrect. I have reset my password and it still continue to say that my password is incorrect.
I tried to connect the device with sound and not successful
It is possible that there is a technical issue with the Eye Cloud system. You may want to contact their customer support for further assistance in resolving the password issue and connecting the device successfully.
I am told that the device password is still the original password and I should change it. However, to create a new password I have to first enter the original password which I do not know. Can you please tell me what the original password is so that I can change it?
The Eye Cloud is actually a client. If it asks for a password, then you need to know that the password is from the cameras that you've added to the application. Therefore, manually connect to the camera or use the manuals to reset it to factory defaults, then you can configure it again with the new password and re-add it into the Eye Cloud application.
I've checked all the possible websites, but I couldn't find a default password for the Eye Cloud application.
I installed the Eye Cloud software for Windows, and it ran OK for 1 day. The next day, I started receiving the error message "UNABLE TO CONNECT TO SERVER, [-1]". There are no settings to check the IP address or to input a static IP address and no way other than this forum to ask a question. I've uninstalled and reinstalled the application multiple times with no success.
I can't find any reference of a similar error on the Internet. My best guess is that you've either modified your proxy settings or that your firewall is blocking the connection. If you've checked and neither of these solutions are working for you, I recommend manually adding one or two cameras to see if you can get Eye Cloud to work like that.
Lastly, you can try contacting the company that develops the application using the following email address: email@vstarcam.com .
I have two P2P cameras whose models are:
a) VSTB256459MFDHD
b) VSTB256324LLRCY
In both cameras I use the EYE CLOUD App version 1.3.0.98. I bought a buzzer that will use the EYE-4 App.
Bell: https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.0.0.sqQMb4&orderId=88424352431727&productId=32814366215
Can I use EYE-4 only for these three devices? I want to buy another VSTB camera. Can I use this new camera in the EYE-4 App too?
You will have to try because these applications are different. They have different websites and developers, and on the EYE-4's website I've seen they list different P2P cameras.
It might not work, but if you manage to download the application, then simply add them using their correct username, password, IP, port, and streaming protocol.
Based on the support they offer for their cameras (EYE-4), I highly doubt that you can use them.
Here are the devices they offer support for:
Click to viewContact EYE4 to see if they support the above modes.
The "Eye Cloud" app for Windows can typically be found on the Microsoft Store or the official website of the app developer. Make sure to search for the specific version compatible with your Apeman Model ID71 camera.
Can it record audio and playback too?
Yes, with this program you can view the video feed via the Internet connection, listen to the audio, take snapshots of the streamed media. Recording the stream or changing observation mode by rotating and flipping the image is possible in real time.
There is no official list found in the Web, so you can just try Eye Cloud program with your IP camera.
Anyone figured out how to change the order of your cams after they've been added?
You can arrange the cameras based on the way you add them. Once the camera has been added to the application, you won't have the possibility to change its order. It needs to be removed then you'll add other camera to the main interface. There is no sort or organize options found withing the application.
The EyeCloud software is pretty straightforward when it comes to configuration and management.